LEGAL / 03
Refund Policy
We want paid access to feel clear and fair. This policy explains how to contact us about a subscription charge or a payment issue.
LAST UPDATED / AUGUST 20, 2026
Requesting a refund
If you were charged in error, were charged more than once, or cannot access a paid feature you purchased, email contact@infinitegraph.app with the account email and receipt details. We will review the request and respond with the available resolution.
Subscriptions and cancellation
You can cancel a subscription through the billing controls provided at checkout or by contacting support. Cancellation stops future renewal; it does not automatically refund time already billed unless a refund is approved or applicable law requires one.
Payment provider
Creem is our Merchant of Record and processes payments, taxes, receipts, and eligible refunds on our behalf. We may ask for the receipt or transaction reference so the request can be matched to the correct purchase.
Consumer rights
Nothing in this policy limits mandatory consumer rights or remedies available under the laws that apply to your purchase.
Contact
For billing help, email contact@infinitegraph.app.